Friday, October 19, 2007

Where are my books?

DHL tried to deliver a package today while I was out at the supermarket. Unfortunately Son 1 didn't hear the doorbell (or perhaps it didn't even ring, it can be temperamental) but he did later find the card that was left in the porch.

This card is particularly uninformative. The delivery driver did not fill it in properly, so I had no idea whether the package had been left with a neighbour or taken away. The parcel number was not entered in the box, so when I rang DHL's automated line I couldn't enter the right information. The only thing I had was a long number by the words 'tour no:' and the reference code for the local depot. I tried entering this long number as the parcel number. The phone said it would transfer me to the depot but I held on for ages and no one answered.

I tried to think what I am expecting to receive and decided perhaps this was an Amazon delivery which I know to be en route. I wondered what to do next. I then got distracted by other things so did nothing more.

A little later I remembered that I was trying to locate the whereabouts of my goodies and tried the whole procedure with the automated line again. This time the phone was eventually answered by a human who took my address. I gave her the little info I had and as I read out the long number on the card it suddenly struck me that just maybe this was a mobile phone number. But hey, I was actually through to DHL, it was their problem now and the lady promised to look into it.

Later this afternoon I logged into my Open University homepage and clicked on materials despatch for my second new course. The books were on their way to me and there was a link to DHL to track the package. I followed it through and yes, that was the package they had tried to deliver. I clicked another link and sent a message.

Needless to say the lady never phoned back and so far I have had no response to the web message...

Three notable things:

1. Son 1 had his first minor brush with the law yesterday evening for a cycling offence...

2. A long evening in front of the TV beckons tomorrow. The X Factor followed by the rugby final!

3. I found my cheque book which I had mislaid!

4 comments:

hellojed said...

Ah, the perils of DHL. I hope you get it sorted soon...

Just wanted to say thank you for your comment, I was feeling a little low about having such a long break from writing but you made me look at it from a more positive angle. You are a star!

Anne Brooke said...

What a nightmare! I hope you get that package soon!

==:O

A
xxx

Casdok said...

How annoying!
Hope No 1 son was ok.

Marla Fauchier Baltes said...

I think the worst part about college is registering, getting the books, setting up the online stuff and on and on. For me everything is always getting screwed up and I get super nervous it will affect the course or my grade.